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Условия за връщане на продукт

  • Every user has the right to return a purchased product within 30 days from the day of delivery.
  • Any returned product must be in proper commercial condition, in the same state the user received it, without violating the integrity of the original packaging.
  • The product must be returned with all accompanying purchase documents - warranty, purchase invoice, and/or all purchase and delivery documents.
  • Products with damaged or incomplete packaging or those not accompanied by all the accessories originally delivered with them will not be accepted.
  • OrikTown reserves the right, in case of signs of use, scratches, impacts, missing and/or mismatched accessories, and accompanying documents, to decide whether to accept the returned goods.
  • When returning a product, the user must state the reason for returning the product, specify insurance and inspection during the return transportation.
  • All transportation and other costs related to the return of the goods are entirely at the user's expense. Until the moment of the product's return by the user to OrikTown, the risk of damage is entirely borne by the user.
  • If a user exercises their right under Art. 55, para. 1 of the Consumer Protection Act and meets the above conditions, OrikTown is obliged to refund the amount paid by bank transfer.
  • OrikTown is not responsible if the user has provided incorrect, illegible, or invalid banking details.
  • OrikTown reserves the right to postpone the refund until receiving the goods back.
  • Products that do not meet the above conditions are not subject to return and refusal.
  • The user cannot use products received before deciding to cancel the purchase. The right to cancel exists to allow the user to inspect the product in the same way as in a physical store, not to use it for free for 30 days.

HOW TO RETURN A PRODUCT?

  • Returning a product is done by filling out the online form, ensuring that the user's desired return product meets the return conditions.
  • Returning a product must be done without undue delay and, in any case, no later than 30 days from the day the user informed about canceling this agreement. The deadline is considered met if the user sends back the goods before the 30-day period expires.
  • The user should fill in the details mentioned in the form: name, address, phone, email, order number, invoice number, reason and/or comment for return, details of the purchased product, banking details for the refund, etc.
  • After successful submission, the user will receive a confirmation email.
  • An OrikTown representative will contact the user for additional confirmation and/or other questions related to the return of the product.
  • Transportation costs for returning the product from the user to the seller are at the user's expense, and they have the right to choose which courier service to use for shipping or to deliver it in person.
  • When returning the product with a courier company, the user must note insurance and inspection of the shipment.
  • If the returned product meets the return conditions and requirements, the amount of the purchased product will be refunded to the user by bank transfer, with the user providing accurate banking details (account holder, IBAN, SWIFT code).


CANCELLATION OF THE AGREEMENT.

  • The user, as defined by the CONSUMER PROTECTION LAW, has the rights under Art. 50 of the law, without owing compensation or penalty and without specifying a reason, to refuse the concluded agreement within 30 business days from the date of receiving the goods.
  • When the user wants to cancel the agreement, they inform the merchant of their decision before the expiration of the aforementioned period.
  • The user can cancel by using the specifically provided section on the website - where they can fill out the standard cancellation form or send an email to the following email address: office@yako.bg.

THE RIGHT TO CANCEL DOES NOT APPLY IN THE FOLLOWING CASES:

  • for the delivery of goods made to the consumer's specifications or clearly personalized;
  • for the delivery of goods that are, by their nature, consumable or cannot be returned or are liable to deteriorate or expire rapidly;
  • for the delivery of audio or video recordings or software if unsealed by the consumer.
  • for all other cases listed in Article 57 of the Consumer Protection Act

In the event that the consumer exercises their right to withdraw under Article 14, paragraph 1, the Supplier is obliged to refund all amounts paid for the goods without undue delay and no later than 14 days from the date on which the consumer was informed of the consumer's decision to withdraw from the contract under Article 52 of the Consumer Protection Act and Article 14(2) of the General Terms and Conditions. The Supplier may withhold the payment of amounts from the consumer until the goods are received.

When the consumer exercises the right to withdraw from the contract, they must send or hand over the goods to the merchant or an authorized person without undue delay and no later than 14 days from the date on which the consumer has informed the merchant of their decision to withdraw from the contract under Article 52 of the Consumer Protection Act. The deadline is considered met if the consumer sends or hands over the goods back to the merchant before the expiration of the 30-day period.

All costs for the return and delivery of the goods are borne by the User.

In the case of a sales contract, the Supplier may withhold the payment of amounts from the consumer until they receive the goods or until the consumer provides proof that they have sent the goods back, depending on which of the two events occurs earlier.

The consumer is obliged to keep the goods received from the Supplier, their quality, and safety during the term.

In the event of withdrawal from the contract, the goods must be returned in the original packaging, complete set with accompanying documentation, and without damage. OrikTown reserves the right, in the case of returned goods with damaged packaging, signs of use, scratches, impact damage, missing accessories, warranty card, to assess whether to accept the returned goods.

The delivery time of the goods and the starting moment from which it runs are determined for each product separately when concluding the contract with the consumer through the Supplier's ELECTRONIC STORE website, unless the goods are ordered in one delivery.

If the Supplier is unable to fulfill the contract because they do not have the ordered goods or for another valid reason, they are obliged to inform the consumer about this and to refund the amounts paid by them within 14 working days from the date on which the Supplier should have fulfilled their obligation under the contract.